Refund & Returns Policy

Return eligibility

• Return window: 30 days from delivery date.
• Condition:
  • Deadstock (new) items must be unworn and include all original packaging, tags, stickers, bags, and accessories.
  • Pre-owned items must be returned in the exact received condition with tags/accessories as applicable.
• Permitted: brief try-on in a clean environment.
• Not permitted: visible wear, odors (smoke, fragrance), stains, pet hair, alterations, or missing components.

Non-returnable items

• Items marked Final Sale or Clearance.
• Underwear/socks and face coverings if packaging is opened.
• Sealed accessory packs (e.g., sticker sets) once opened.
• Gift cards and store credits.
• Custom-tailored or special-order items if noted on the product page.

Return shipping costs

• If we made a mistake (wrong item, authenticity issue, item arrived damaged/defective), we cover return shipping with a prepaid label.
• For size/fit or change-of-mind returns, customers cover return shipping. Use a trackable service and keep your receipt.
• Original shipping fees are non-refundable unless we made an error.

Exchanges

To secure stock, place a new order for the item you want and return the original for a refund. Once we receive and approve your return, we’ll refund to your original payment method.

Refunds & timing

• Inspection time after we receive your return: typically 2–3 business days.
• Refund posting time after approval: 3–7 business days, depending on your bank or card issuer.
• Refund method: original payment method only.
• If a return arrives not in original condition, we may decline the return or return it to you.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at [email protected] with:

• Your order number
• Photos of the item, packaging, and shipping label
• A brief description of the issue

We’ll resolve it quickly and provide a prepaid return label when applicable.

Lifetime authenticity guarantee

Every item we sell is verified. If an item you purchased from us is ever proven inauthentic with credible documentation, we will:

• Provide a prepaid return label
• Issue a full refund upon receipt
• Review and improve our verification process

International returns

• International returns are accepted; return shipping is the customer’s responsibility unless we made an error.
• Duties and taxes paid at checkout or on delivery are typically non-refundable. You may claim them with your local customs authority where applicable.
• Mark the package as “Return of goods” and include your order number to avoid delays.

How to start a return

1. Email [email protected] with your order number and reason for return.
2. Wait for return authorization (RMA) and instructions. In eligible cases we will send a prepaid label.
3. Pack items securely with all original packaging and place your RMA inside the box.
4. Ship using the provided label or your chosen trackable service. Keep your receipt.

Returns FAQ